Shipping Policy

Effective Date: September 22, 2026

Thank you for shopping with The Dandi Doodle. This Shipping Policy explains how we process and ship orders placed through our website.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and federal holidays. Processing time is the time required to prepare your order and does not include carrier transit time.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

During holidays, sales, special events, severe weather, or periods of unusually high order volume, processing may take longer. If we are unable to ship your order within the timeframe promised at checkout, we will contact you with available options, which may include consenting to the delay or canceling the affected order for a refund.

Shipping Destinations

We currently ship to eligible addresses within the United States. We do not currently ship internationally or to U.S. territories.

Available shipping services may vary depending on the destination and the items ordered. If we cannot ship to an address, the applicable shipping option will generally be unavailable at checkout.

Shipping Rates and Delivery Estimates

Shipping charges and available delivery estimates are displayed at checkout before payment is completed. Shipping charges are based on factors that may include the destination, package size, package weight, and selected shipping service.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Carrier transit time begins after the order has been processed and transferred to the carrier.

The Dandi Doodle is not responsible for carrier delays caused by weather, service interruptions, holidays, incorrect address information, or other circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers with eligible carrier inquiries or claims.

Order Tracking

When tracking is available, you will receive a shipping confirmation containing your tracking information after your order has been transferred to the carrier.

Tracking information may take up to 48 hours to update. A shipping confirmation means the order has been prepared for shipment and does not necessarily mean the carrier has completed its first tracking scan.

Address Accuracy and Order Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible through our website’s contact page. We cannot guarantee that an address or order can be changed after the order has been submitted or processed.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for the cost of reshipping the order. Original shipping charges are generally nonrefundable unless the return resulted from an error by The Dandi Doodle.

Lost, Stolen, or Missing Packages

If tracking indicates that your package is delayed or missing, please contact the carrier first and then notify The Dandi Doodle through our website’s contact page.

If tracking shows the package as delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.

2. Check around the delivery location and with household members or neighbors.

3. Allow 24–48 hours, as some carriers mark packages delivered shortly before actual delivery.

4. Contact the carrier to request delivery details.

The Dandi Doodle will make reasonable efforts to assist with a carrier inquiry or eligible shipping claim. Replacement or refund eligibility will be determined based on the circumstances, available tracking information, carrier findings, and applicable law.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible through our website’s contact page.

Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label. We will review the matter and provide an appropriate resolution when the claim is verified.

Please do not discard damaged products or packaging until we have completed our review, as the carrier may require them for a claim.

Split Shipments

Orders containing multiple items may be shipped in separate packages. If this occurs, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Refund Policy. Shipping charges are not refundable except when required by law or when a return results from an error by The Dandi Doodle.

Contact Us

If you have questions about an order or this Shipping Policy, please contact The Dandi Doodle through the contact page on our website. Include your order number when contacting us about an existing purchase.

The Dandi Doodle reserves the right to update this Shipping Policy. Changes will become effective when the revised policy is posted on our website.